Frequently Asked Questions
Everything you need to know about your AÍMER experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location, generally arriving within 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for refund may incur a small processing fee.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'Fit Note' section.
Are AÍMER products sustainably made?
Yes, we are committed to ethical fashion. We partner with certified manufacturers and prioritize eco-friendly materials like organic cotton and recycled polyester to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery progress in real-time.